Privacy Policy

Privacy Policy

Introduction

At https://plumbing-supplies-albury.thebestlocalpro.com, we prioritize your privacy and are committed to protecting your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, use, disclosure, and management of information when you interact with our website, applications, services, or products. Our primary goal is to ensure transparency and gain your trust by adhering to stringent data protection standards as outlined in various global privacy regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • General Data Protection Regulation (GDPR) by the European Union
  • Lei Geral de Proteção de Dados (LGPD) in Brazil
  • California Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado Privacy Act (CPA), Colorado, USA
  • Utah Consumer Sales Practice Act (UCPA), Utah, USA
  • Connecticut Law on Data Privacy (CTDPA), Connecticut, USA
  • Virginia Consumer Data Protection Act (VCDPA), Virginia, USA
  • Protection of Personal Information Act (POPIA), South Africa

Scope

This policy applies to all aspects of our digital presence, encompassing:

  1. Our primary website at https://plumbing-supplies-albury.thebestlocalpro.com.
  2. Any applications or services offered through our platform.
  3. Interactive features and tools available on our websites and apps.
  4. Communications initiated by us, such as newsletters, emails, calls, or text messages.

Important Note: This policy does not extend to third-party platforms, applications, products, or services accessed through links on our website. These entities have their own privacy policies, and we encourage you to review them before using external services.

Processing Activities

This Privacy Policy guides our interactions with users in the following scenarios:

  1. Using Our Services: When you sign up as an authorized user for any of our applications or services, we collect and process your personal data.
  2. Visiting Our Websites: Every time you access our websites linked to this policy, our systems log basic information about your interaction.
  3. Communications: We may reach out to you via various channels (email, phone, SMS) for newsletters, promotions, or customer support, and we respect your choices regarding these communications.

Personal Data Collection

We collect a range of personal data to enhance your experience and improve our services:

  • Account Information: Includes user names, email addresses, and passwords (hashed and salted for security).
  • Payment Information: Credit/debit card details, billing addresses, and payment history.
  • Financial Information: Bank account numbers or other financial records required for transactions.
  • Purchase Information: Details of products or services bought from us, including quantities and prices.
  • Mobile Device Identifiers: Unique device identifiers (UDIDs) or mobile phone numbers for push notifications.
  • Location Data: Geolocation information when you interact with our location-based services.
  • Feedback: Your comments, reviews, and suggestions to improve our products and services.
  • Social Media Information: Data from social media platforms when users choose to log in via these accounts.
  • Product Information: Details about products viewed or purchased on our e-commerce platform.

We collect this data through various methods: user input forms, order processes, online interactions, browser cookies, and third-party integrations.

Cookies

We employ cookies to enhance your browsing experience and gather analytics:

  • Strictly Necessary Cookies: Essential for navigation and functionality on our websites.
  • Preference Cookies: Remember your preferences, language settings, and ad choices.
  • Analytics Cookies: Track website usage, analyze trends, and measure the performance of our services.

Users can manage their cookie preferences through our Cookie Manager, providing control over non-essential cookies.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purpose for which it was collected or as required by law. Once the retention period expires, we securely delete or anonymize the information unless we have a legitimate business need to continue holding it.

Your Rights (Depending on Your Location)

The laws governing data privacy vary across regions, and so do your rights regarding personal data:

  • Access: You have the right to request access to the personal data we hold about you.
  • Rectification: Request corrections if your information is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Ask for the deletion of your data under certain circumstances.
  • Restriction: Limit our use of your data in specific cases.
  • Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection: Object to processing based on legitimate interests or consent.
  • Non-Discrimination: Be free from unfair treatment due to exercising your data privacy rights.

To exercise these rights or for any data-related inquiries, please contact our dedicated privacy team using the information provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be prominently displayed on our website, and we encourage you to review it periodically.

Contact Information

For any questions related to privacy, data protection, or to exercise your rights:

We value your trust in our commitment to data privacy and security. Your feedback is welcome as we continually strive to improve our practices and ensure a transparent and secure digital experience.